Terms of Service

Hydrosential - Terms of Service

Last Updated: September 20, 2024

Welcome to Hydrosential! These Terms of Service ("Terms") govern your access and use of our website and services, including all purchases made through our eCommerce platform. By accessing or using our website, you agree to be bound by these Terms.

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1. General Information

Hydrosential is an eCommerce store based in San Francisco, California, specializing in custom drinkware, apparel, and related products. By visiting our store and purchasing our products, you engage in our "Service" and agree to comply with the following Terms.

If you do not agree to these Terms, you must not use our website or purchase our products.

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2. Eligibility

To use our website and purchase products, you must be at least 18 years old or have the consent of a legal guardian. By placing an order, you represent that you have the legal capacity to enter into contracts under the laws of your state or country.

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3. Ordering and Payment

All orders placed on our Shopify store are subject to acceptance and availability. We reserve the right to cancel or refuse any order if, for example, the product is unavailable, there is an error in the pricing or description, or the payment has not been received.

Payment Methods
We accept major credit cards, debit cards, PayPal, and other payment methods as indicated on our checkout page. By providing payment information, you warrant that the information is accurate, and you are authorized to use the provided payment method.

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4. Pricing

All prices displayed on the website are in USD unless otherwise stated. Prices are subject to change without notice, but such changes will not affect orders that have already been placed and confirmed.

Any applicable taxes and shipping costs will be added to your total at checkout.

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5. Shipping and Delivery

We ship products to customers based on the shipping options available at checkout. Estimated delivery times are provided as a guide only and may vary due to factors beyond our control. Hydrosential is not liable for any delays in shipping.

Shipping costs and estimated delivery times will be calculated during checkout. You are responsible for any import duties, taxes, or customs fees imposed by your country of residence.

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6. Returns, Exchanges, and Refunds

Due to the custom nature of our products, all sales are final, and we do not accept returns unless the product is defective or damaged upon receipt.

If you receive a defective or incorrect item, please contact us at [support email] within 7 days of receiving your order with photos and a detailed description of the issue. We will provide a replacement or issue a refund at our discretion.

Please note that we do not offer refunds or exchanges for issues related to customer errors, such as ordering the wrong size or providing incorrect customization details.

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7. Customization and Intellectual Property

We offer personalized and custom products. By submitting any design, image, or text to be included in your product, you represent that you have the necessary rights and permissions to use the content.

Hydrosential reserves the right to refuse orders containing offensive, illegal, or otherwise inappropriate content.

All custom designs created by Hydrosential remain the intellectual property of Hydrosential and may not be reproduced or used without permission.

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8. Use of the Website

You agree to use our website only for lawful purposes and not to engage in any conduct that would violate any laws or regulations, infringe on the rights of third parties, or disrupt the website’s functionality.

We reserve the right to terminate or restrict your access to our website if we believe, in our sole discretion, that you are violating these Terms.

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9. Limitation of Liability

Hydrosential is not liable for any direct, indirect, incidental, special, or consequential damages arising from your use of our website or purchase of our products, including, but not limited to, damages for loss of profits, data, or other intangible losses.

In no event shall our liability exceed the amount you paid for the product in question.

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10. Indemnification

You agree to indemnify and hold Hydrosential, its affiliates, employees, and suppliers harmless from any claim or demand arising from your breach of these Terms or your violation of any law or the rights of a third party.

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11. Changes to Terms of Service

Hydrosential reserves the right to update or modify these Terms at any time without prior notice. Any changes will be posted on this page, and your continued use of the website or purchase of products constitutes acceptance of the revised Terms.

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12. Governing Law

These Terms and any disputes arising from them will be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles.

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13. Contact Information

If you have any questions or concerns about these Terms or your order, please contact us at:

Hydrosential LLC
548 Market St. San Francisco, CA
Email: Hydrosential@gmail.com

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By using our website and purchasing products, you agree to these Terms of Service.